UX Academy Policies

Our policies on what's expected from our students, refunds, and outcome guarantees

Timing Expectations

Designlab offers two tracks for students to choose from.

Full-time Track (40 hours/week)

  • The program takes about 16 weeks
  • Average of ~2 60-minute mentor sessions a week (total of 26 mentor sessions)
  • Weekly Group Crits (student presentations)
  • 12 30-minute Career Coach sessions during Career Services
  • Designlab’s money-back job guarantee (within 6 months of completing the program)

Part-time Track (20 hours/week)

  • The program takes about 28 weeks
  • Average of 1 mentor session a week (total of 26 mentor sessions)
  • Weekly Group Crits (student presentations)
  • 12 30-minute Career Coach sessions during Career Services
  • Designlab’s money-back job guarantee (within 6 months of completing the program)

For Each Track

You are expected to complete all the assigned coursework each week — submitting projects, scheduling mentor sessions, and attending Group Crits according to the schedule. At the end of each week, we’ll send you an email reminder with a Progress Report.

Both the full-time and part-time tracks include our 6 month job guarantee. Designlab promises to provide the education you need to land you your first role as a junior user experience designer. You promise to stay on track, meet with your mentor(s) regularly as expected, attend & participate in the weekly Group Crits, complete your coursework on time, and conduct your job search based on our recommendations. You must honor your commitment to Designlab in order to qualify for our 6 month job guarantee. We can only ensure your career success when we work together!

Pausing the course, buffer time, and holidays

Buffer Time

Throughout the course, your work will be evaluated and approved by your mentor. Projects are designed to help you develop your skills, and we expect that through practice and iteration, your deliverables will meet a baseline level of quality. Two weeks of buffer time (one per phase) are built into the course schedule to allow you to make extra iterations on your design work. If you fall behind by more than this week of buffer time in a given phase, contact us at hello@trydesignlab.com. We want to work together to ensure your success, and your proactive communication helps us ensure that you have the help you need.


We understand that circumstances come up (travel, medical emergencies, etc.) which may prevent you from keeping up with the course for a week or two. To help with this, we allow you two pauses, each one week long, to use at your discretion throughout the course. While your course is paused, you will have access to your coursework, but you won’t be able to schedule mentor sessions.

Email us at hello@trydesignlab.com ahead of time and let us know the dates you’d like to pause the course.

Failure to complete coursework, missed deadlines, or other unforeseen circumstances

Career shifts require dedication and time, and keeping up with the coursework may prove to be infeasible due to circumstances that are out of your control. If there is a sudden life change or you become overwhelmed with work or family struggles, we will do our best to work with you to help you stay on track and honor your commitment to the program. In certain cases, however, the situation is more than we can help with; in those cases we offer some alternate strategies. Here are the details.

We reserve the right to withdraw you from UX Academy or Career Services at any point throughout the duration of the program. Reasons for withdrawal include but are not limited to:

  • Falling behind more than 40 hours on the coursework.
  • A no-show for a mentor session - failing to attend scheduled mentor sessions without notifying your mentor ahead of time.
  • Failing to attend Group Crits during the regular schedule (in some cases, for example holidays, regular Group Crits may be cancelled or not mandatory. Please refer to the Group Crits website for up-to-date information when you begin the course).
  • Failing to schedule and attend Career Coach sessions.
  • Inappropriate or abusive behavior towards mentors, fellow students, or Designlab staff.

With these policies, our goal is to help you structure a roadmap for success during the course, and to create a thriving UX Academy community with students and mentors working together to achieve their goals.

Course Refunds

You have the right to cancel your enrollment at any time. Just contact Designlab via email to cancel your enrollment.

You can cancel the course within the first two weeks for any reason and receive a full refund for all payments made. After the two-week trial period, the $399 USD deposit becomes non-refundable (except for a refund granted in accordance with the 6-month job guarantee as described below).

Outcome Guarantee & Eligibility

If you are not able to get an entry-level job, internship, contract, or freelance offer in UI/UX design within 6 months after beginning Career Services, you may be eligible for a full refund. These are the requirements for eligibility:

Phase 1 & 2

  • You must complete 100% of the assigned readings & projects (including all of the Capstone assignments), and submit iterations for projects based on mentor feedback. If you don't do the work and learn the material, we can't guarantee you'll get a job!
  • You must attend all of your 1-on-1 mentor sessions.
  • Phase 1: 12 sessions
  • Phase 2: 14 sessions
  • You must attend your cohort's weekly Group Crits sessions:
  • Full-time students must attend at least 12 sessions
  • Part-time students must attend at least 24 sessions

Throughout the course, the quality of your work will be evaluated and approved by your mentor according to objective project assessments and a skills rubric. UX Academy is intended to prepare you for roles in a competitive job market, so the program has a baseline level of skills proficiency that you must achieve to advance through the course. You will not be permitted to progress from Phase 1 to Phase 2, and from Phase 2 to Career Services, until you’ve met these academic expectations in a timely manner.

You can expect the following:

  • Objective project assessments for each project along with a skills rubric
  • Two Phase 1 formal checkpoints:
    1. A mid-phase progress report, where your mentor will evaluate your course progress and skills development
    2. An end-of-phase progress report, where your mentor will ascertain your overall development and ability to proceed to Phase 2. If your work does not meet the expected quality by the end of Phase 1, you will be asked to repeat work and develop your skills before moving on to Phase 2.
  • A formal portfolio review at the end of Phase 2. You must pass this review in order to graduate from the program and enter Career Services.
  • If your work from UX Academy is incomplete or does not meet the standards of our course rubric as determined by our review panel, you will be assigned up to 4 extra weeks of work with a coach to improve your skills so you can try again.

Additional Mentorship
By default, students receive 26 mentor sessions. Students may purchase additional sessions if they desire extra mentorship and coaching. To add on additional sessions, contact the Designlab team at hello@trydesignlab.com.

Career Services

To uphold our job guarantee, we expect a firm commitment from students who are interested in finding a new job after the program. To retain eligibility for the job guarantee, you must successfully complete Career Services while meeting the following requirements:

  • Follow the roadmap you lay out with your Coach. When you start Career Services, you’ll meet with your Career Coach to strategize a roadmap for your time in the program. Each student and coach develop a personalized plan, with appropriate coursework and goals that match students individually.
  • Submit weekly Progress Reports. Progress Reports are forms that you’ll fill out each week that provide insight to where you are in achieving the goals set out in your roadmap. Each form will take about 15-20 minutes to complete. You must submit weekly Progress Reports in order to retain eligibility for the guarantee. Missing more than two Progress Reports is grounds for removal from Career Services.
  • Respond to communications from your Coach within 72 hours
  • Attend scheduled weekly sessions. You must attend 12 half-hour sessions with your Coach in order to successfully complete Career Services. You must attend your Coach sessions every week unless the pause procedure is properly followed.
  • Apply to at least 5 jobs per week. You must apply to at least 5 jobs per week. Qualifying job applications are only those for generalist UX Designer or Product Designer roles. Information on the jobs applied for must be documented via the weekly Progress Report.
  • Attend 2+ networking events or meetings per month. Networking is a critical part of your growth as a designer.

Additional Details

The following applies for students starting in the April 2017 cohort and beyond:

  • You must be located within commuting distance of a shortlist of the following cities, or be willing to relocate for work. We cannot guarantee remote work.

US Cities

  • Atlanta, GA
  • Austin, TX
  • Boston, MA
  • Boulder, CO
  • Chicago, IL
  • Dallas, TX (Dallas-Fort Worth Metroplex)
  • Denver, CO
  • Detroit, MI
  • Houston, TX
  • Las Vegas, NV
  • Los Angeles, CA
  • Miami, FL
  • Minneapolis-Saint Paul, MN
  • New York, NY
  • Oakland, CA
  • Orlando, FL
  • Philadelphia, PA
  • Phoenix, AZ
  • Portland, OR
  • Raleigh-Durham 'Research Triangle', NC
  • Salt Lake City, UT
  • San Diego, CA
  • San Francisco, CA
  • Seattle, WA
  • Tampa, FL
  • Washington DC

Cities Outside the US

  • Amsterdam, Netherlands
  • Berlin, Germany
  • London, UK
  • Toronto, Canada
  • Vancouver, Canada
  • You must live in the US and be eligible to work here legally, and be above the age of 21. We’ll provide the same level of Career Coaching and support for international students, but we cannot extend the guarantee.

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