UX Academy Policies

Our policies on what's expected from our students, when things go wrong, refunds and outcome guarantees



Timing Expectations

Designlab offers two tracks for students to choose from

Full-time Track (40 hours/week)

  • The program takes about 12 weeks
  • Average of 2 mentor sessions a week (total of 24 mentor sessions)
  • Weekly Group Crits (student presentations)
  • Mentor Office Hours (book additional sessions as needed with a mentor)
  • Designlab’s money-back job guarantee (within 6 months of completing the program)

Part-time Track (20 hours/week)

  • The program takes about 24 weeks
  • Average of 1 mentor sessions a week (total of 24 mentor sessions)
  • Weekly Group Crits (student presentations)
  • Mentor Office Hours (book additional sessions as needed with a mentor)
  • Designlab’s money-back job guarantee (within 6 months of completing the program)

For Each Track

You are expected to complete all the assigned coursework each week — submitting projects, scheduling mentor sessions, and attending Group Crits according to the schedule. At the end of each week, we’ll send you an email reminder with a progress report.

Both the 40 hours/week or 20 hours/week tracks include our 6 month job guarantee. Designlab promises to provide the education you need to land you your first job as a junior user experience designer. You promise to stay on track, meet with your mentor(s) regularly as expected, attend & participate the weekly Group Crits, and complete your coursework on time. You must honor your commitment to Designlab in order to qualify for our 6 month job guarantee. Only when we work together, can we ensure your career success.

Pausing the course

We understand that circumstances come up (travel, medical emergencies, etc.) which may prevent you from keeping up with the course for a week or two. To help with this, we allow you two pauses, each one week long to use at your discretion throughout the course. While paused you will have access to your coursework, but you won’t be able to schedule mentor sessions.

Email us at hello@trydesignlab.com ahead of time and let us know the dates you’d like to pause the course.

Failure to complete coursework, missed deadlines, or other unforeseen circumstances

Career shifts require dedication and time, and keeping up with the coursework may prove to be infeasible due to circumstances that are out of your control. If there is a sudden life change or you become overwhelmed with work or family struggles, we will do our best to work with you to help you stay on track and honor your commitment to the program. In certain cases, however, the situation is more than we can help with; in those cases we offer some alternate strategies. Here’s the fine print on that:

You cannot fall behind on the coursework for more than 40 hours. That’s two weeks behind if you’re on the part-time track or one week behind if you’re on the full-time track. Should you fall more than 40 hours behind, we reserve the right to withdraw you from the program and issue a prorated refund.

We reserve the right to withdraw you from UX Academy at any point. Reasons for withdrawal include:

  • Falling behind more than 40 hours on the coursework.
  • A no-show for a mentor session - failing to attend mentor sessions without notifying your mentor ahead of time.
  • Failing to schedule and attend Career Coach sessions.
  • Failure to complete agreed-upon milestones with your Career Coach.

With these policies, our goal is to help you structure a roadmap for success during the course, and to create a thriving UX Academy community with students and mentors working together to achieve their goals.


Course Refunds

If you’re unsatisfied for any reason within the first 2 weeks of the program, you can withdraw from the program and receive a full refund. If you decide to withdraw later on, we'll grant you a prorated refund.


Outcome Guarantee & Eligibility

If you are not able to get an entry-level job, internship, contract, or freelance role in UI/UX design within 6 months after successfully completing UX Academy, you may be eligible for a full refund. These are the requirements for eligibility:

  • You must complete 100% of the assigned readings & projects (including all of the capstone assignments), and submit iterations for projects based on mentor feedback. If you don't do the work and learn the material, we can't guarantee you'll get a job!
  • You must regularly attend your 1-on-1 mentor sessions. This means completing at least 8 mentor sessions per phase.
  • Attend your cohort's weekly Group Crits
  • You must schedule meetings with your Career Coach, attend planned meetings complete agreed-upon milestones, and communicate regularly. We cannot guarantee an outcome if you fail to meet these expectations.
  • Complete your UX Academy coursework within 1 month of your graduation date.
  • You must notify us in writing of a entry-level job, internship, contract, or freelance job offer.


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